Revolutionized Travel Management for Global Destinations

A Custom CRM and EMS Solution Transformed Operations and Boosted Revenue

Client Info:

Global Destinations

Industry:

Travel & Tourism

Product Delivered:

Custom CRM and EMS Software

Services:

Software Development

The Story

Established in 2008, this Mumbai-based travel solution provider has already made its mark as a proud member of the Global Travel Representation Alliance. However, as the company expanded its pan-India presence, it found itself navigating through a maze of operational challenges that threatened to slow its ascent in the rapidly growing Indian outbound travel market.

Project Overview

OrderStack embarked on a transformative journey with Global Destinations, aiming to streamline their operations and unlock their full potential in just two months. The mission was clear: develop a custom software solution that would serve as both a customer relationship management (CRM) system and an employee management system (EMS), addressing a myriad of challenges faced by the client.

The Challenge

Global Destinations was grappling with several critical issues:

  • Lack of a centralized system for lead tracking and management
  • Inefficient customer and vendor management
  • Limited visibility for management on sales targets and achievements
  • Time-consuming manual report generation
  • Disorganized follow-up and query handling
  • There is no systematic way to identify potentially defaulting vendors.
  • Absence of an employee management system
  • Limited insights into lead conversion rates

These challenges were not just operational hurdles; they were holding Global Destinations back from reaching its full potential in a highly competitive market.

Our Solution

OrderStack rose to the challenge, developing a bespoke software solution that seamlessly integrated CRM and EMS functionalities. Our approach was holistic, addressing each pain point with precision:

  • Centralized Lead Management: We implemented a robust system for tracking leads from receipt to closure, ensuring no opportunity slipped through the cracks.
  • Unified Customer and Vendor Database: A central repository was created, making information readily accessible and manageable.
  • Real-time Performance Dashboards: We developed intuitive dashboards that provided management with instant visibility into targets vs. actual sales.
  • Automated Reporting: The system generated reports across hierarchies, saving countless hours of manual work.
  • Structured Follow-up System: We implemented a systematic approach for tracking follow-ups and pending queries, enhancing customer service.
  • Vendor Risk Assessment: The solution included features to highlight vendors with a history of defaults, mitigating financial risks.
  • Comprehensive Employee Management: An integrated EMS was developed to streamline HR processes.
  • Advanced Analytics: The system provided in-depth insights into lead conversion rates, empowering data-driven decision-making.

Key Highlights of Our Engagement

  • Rapid development and deployment: from concept to launch in just 2 months
  • Comprehensive approach: Addressed multiple operational challenges with a single, integrated solution
  • User-friendly design: Ensured quick adoption and improved productivity
  • Scalable architecture: built to grow with Global Destinations’ expanding business

The Impact

The impact of OrderStack’s solution on global destinations was nothing short of transformative.

Qualitative Benefits
  • Improved customer satisfaction and feedback
  • Strengthened relationships with key customers and partners
  • Enhanced operational efficiency and effectiveness
  • Better-informed decision-making at the management level
  • Reduced financial risks through improved vendor management
Quantitative Benefits
  • Increase in sales revenue
  • Improvement in net profit margins
  • Growth in market share
  • Increase in new customer acquisitions
  • Higher customer retention rates
  • Significant boost in employee productivity

OrderStack’s collaboration provided Global Destinations’ drive to operational excellence and market leadership. In just two months, we turned obstacles into opportunities, putting Global Destinations on a path of long-term growth and success in the dynamic world of travel and tourism.

CLIENT QUOTE

"We value our relationship with OrderStack. They've proven themselves to be capable and willing partners in numerous development projects. Their ability to code in many environments gives us the confidence to handle any new business opportunities that come our way."
Pulkit Agarwal
Director at Kennect Inc.

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